Frequently Asked Questions
How do I let you know what I want on my charm?
On the product listing page there will be a "Personalization" text box in which you can type any relevant information about the order, such as which letters or names you want stamped, in which font you would like it in, any special symbols or designs you'd like added, and whether you'd like everything left natural or darkened with black patina. At checkout there will also be a "Notes" text box in which you can write if needed. If you still need to contact me about anything concerning your order, you can do so through the contact page or by emailing contact@cycjewelry.com.
Do you offer wholesale price options?
Yes, I offer tiered discount pricing, starting at a 10% discount on 5 pieces. You can find the relevant coupon codes here in wholesale.
How do I care for my jewelry?
There is A LOT of information out there on what you should or shouldn't do with jewelry, but my bottom line is: Don't be afraid to wear it! Jewelry is made to be worn, and the oils from the body can actually help keep it shiny. Even if it does get dirty, there are ways to clean it that are fairly simple.
Moisture and chemicals are the main enemies to sterling silver and gold filled jewelry, but some are worse than others and jewelry should be taken off before activities like the pool and the ocean (plus they are easier to lose if wearing them while swimming). Put jewelry on last if you are applying makeup, sprays or hair products. Don't store your jewelry on the bathroom counter! Put it in a little ziplock baggie in your bedroom instead.
Time passes and you've worn it a lot and it's looking a bit less shiny and much more grimy than when you bought it. Sterling silver especially will tarnish; it's in its nature. No worries at all! You can clean it with a jewelry polishing cloth like the Sunshine Cloth. Another option is to buy a jewelry polishing cream or liquid (like Weinman's silver polish) and use a very soft toothbrush or q-tip to get in the hard to reach places. You can even use ketchup to clean sterling silver!
Gold filled will not tarnish as easily, but over time you might notice that the base metal that is sandwiched between the gold (for example the outer rim of a disc, or parts of the links on a chain) starts looking a bit dark. It is usually brass and brass does tarnish as well. Clean your gold filled jewelry first with some warm water, mild soap and a soft toothbrush. If it still doesn't look great, try using a jewelry polishing cloth like the Sunshine cloth or a liquid cleaner that works for brass.